Streamyx down since last Thursday night. You’ll notice a general lack of quality blogs since roughly about that time too.
I took a long, cold shower before I started writing this blog. Now, before anyone asks for directions to the KLCC shower room, let me assure you there is no such place. KLCC office tower doesn’t have any shower facilities. You’re supposed to be squeaky clean when you go and work there and there isn’t supposed to be any companies there engaging in activities that would make you feel dirty enough you want to shower before you leave.
I’m on leave. That's why I can take a long, cold shower. Goong was supposed to be visiting me today from
But a supposed Aussie trip that hasn’t (and probably wouldn’t) materialize doomed that. That’s what my company is good at – NOT planning.
But enough about me. I’m here to just say I’m still having Streamyx problems, which meant I couldn’t really blog. I’m typing this on MS Word and will later transfer this down to my blog.
If you call 1300-88-9515 everyday for the last one week, you’d notice that Streamyx might as well close office. They have connectivity and slow browsing problems in Sabah and Sarawak,
If I were a company with problems like that, I’d probably be putting newspaper ads all over apologizing. Or at least inform poor people like me via mass media that something had happened and will be looked into.
But this is Bolehland, where admitting guilt or fault is probably blasphemous in the first place.
I spoke to 2 agents and a supervisor from the TM Net call center yesterday (I won’t call it a
The only 2 ways to complaint to TM Net is via the call center or by writing an email to customer service. I can’t escalate a problem beyond that.
And I know from experience that the email escalation DOESN’T work. I still like phone calls because there’s nothing like giving them some real time heat.
This is utter crap. If my MP doesn’t do his work, I have the mobile number for my Menteri Besar. I don’t think he would magically work something out for me if I were to call him, but at least I know there’s somewhere for me to escalate to. Or at least try to escalate to.
People, should I write to the mass media? Does it make a difference? Must I get a nosey TV3 reporter on my story? Or write up a storm on the The Star?
This is another crappy piece of work by TM Net. I'm ashamed to be a share holder. Who wants to buy my shares. I pay you to buy it from me.